Refund Policy

Refunds
No refund claims will be given once the Service has been carried out. If for any reason the Client is dissatisfied with any aspect, they must notify the Company within 4 hours and this will be rectified. Refund will be issued only if the Client has cancelled a Service Visit within the allowed time (24 hours) prior to the start of the Service and a payment has been already received by the Company. Refund will be issued if a Crew Member does not attend a Service Visit, payment for which has been already received by the Company.

 

Cancellation Policy

The Client agrees to pay the full price of the Service Visit, if: a) the Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment; b) the Client fails to provide access to the service premises thus preventing the Company to carry out the booked work. If the Client needs to change a Service Day or time the Company will do its best to accommodate them. A minimum of 24 hours’ notice is required. Please note that the Company cannot guarantee that the same operative will be available on the new day and at the time the Client requires. Any changes in the Service schedule are subject to availability. 

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